Update - We're currently testing the new Power Up model and will post a more precise resolution date after testing is complete.
Apr 12, 12:20 PDT
Investigating - Incoming transactions are getting processed successfully. Outgoing transactions are currently affected.

More broadly, the network currently requires very large resource requirements. We are in the process of shifting to the new "Power Up" resource model.

We will post updates when sends are fully functional again.
Apr 7, 17:29 PDT
Identified - We are working on upgrading Hedera infrastructure on our platform:

- Incoming transactions are getting processed
- Outgoing transactions are disabled on our platform
Apr 6, 15:39 PDT

About This Site

Welcome to BitGo's status page. This is where we communicate any issues across our platform including planned and unplanned outages. Subscribe to updates and get notifications regarding future incidents and events.

API Operational
90 days ago
99.63 % uptime
Today
Wallets Operational
90 days ago
99.63 % uptime
Today
Trade Operational
90 days ago
100.0 % uptime
Today
Trade API Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Portfolio & Tax Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Digital Assets Under Maintenance
Bitcoin (V1) Operational
Bitcoin Operational
Litecoin Operational
Bitcoin Cash Operational
Bitcoin SV Operational
Ethereum Operational
Dash Operational
ZCash Operational
Ripple Operational
Stellar Operational
Algorand Operational
EOS Operational
Tron Operational
Bitcoin Gold Operational
Hedera Hashgraph Under Maintenance
Tezos Operational
RSK Operational
Celo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Ethereum Berlin Upgrade Apr 15, 01:00-04:00 PDT
To support the upcoming Ethereum Berlin upgrade BitGo will pause all ETH services for 3 hours during the Ethereum Berlin fork. The Berlin fork is scheduled for block height #12244000 and is currently projected to occur sometime between April 15 05:00 UTC - 12:00 UTC. Please use this estimation countdown (https://goto.etherscan.com/block/countdown/12244000) for a better approximation of the time of the fork.

We will monitor the fork for stability and restore ETH services as soon as the network has stabilized. We estimate this will be within 2 hours after the fork. You will receive an update from status.bitgo.com when services are restored.

Contact us at support@bitgo.com if you have any questions.
Posted on Apr 9, 17:50 PDT
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

Unresolved incident: EOS Degraded Performance.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:00 PDT
Scheduled - We appreciate that the smooth operation of your business is critical. We strive to offer best-in-class service 24 hours per day, 7 days per week. In order to meet that goal we need to perform scheduled maintenance from April 10 11pm UTC to April 11 2 am UTC.

Users will have minimal impact but may experience intermittent access when accessing app.bitgo.com or accessing BitGo's API.

Please reach out to support@bitgo.com if you have any questions.
Apr 6, 09:41 PDT
Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 18:18 PDT
Identified - We are working on upgrading stellar infrastructure due to https://stellar.org/developers-blog/protocol-16-upgrade-guide, as a result you may see intermittent issues in transactions getting processed with delay.
Apr 9, 17:30 PDT
Investigating - The Stellar Development Foundation has provided an upgrade to solve recent issues (Stellar Core v.16.0.0). We are currently looking into the specifics and will post updates as we make the upgrade.

You can find more information here: https://stellar.org/developers-blog/protocol-16-upgrade-guide
Apr 9, 14:17 PDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 14:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 13:01 PDT
Update - Our team has implemented a fix and expect to be at chainhead soon at which point we believe Stellar (XLM) be operational. We're still monitoring what additional fixes the Stellar Development Foundation will be releasing.
Apr 7, 11:26 PDT
Update - We are monitoring the situation with the Stellar Development Foundation. Currently, we're waiting for an updated version of Stellar Core and Horizon server.
Apr 6, 19:31 PDT
Update - We are still monitoring updates from the Stellar Development Foundation. Please refer: https://status.stellar.org/incidents/7h0czw6mnjzs
Apr 6, 10:13 PDT
Update - We are monitoring updates from the Stellar Development Foundation. Updates here: https://status.stellar.org/incidents/7h0czw6mnjzs
Apr 6, 07:56 PDT
Identified - The Stellar (XLM) network is currently experiencing issues whereby certain validators are being dropped off the network. Out of an abundance of caution, we shut down our XLM full nodes while we wait for the fix from Stellar. We will turn the XLM full nodes back on when there is a clear consensus chain.

Updates from the Stellar Development Foundation can be found here: https://status.stellar.org/incidents/7h0czw6mnjzs
Apr 6, 07:50 PDT
Apr 6, 2021

Unresolved incident: Hedera (HBAR) under maintenance.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 11:14 PDT
Investigating - - Incoming transactions are getting processed successfully.
- Outgoing transactions (EOS) are partially affected due to this incident.
Apr 2, 10:01 PDT
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.