Delay in Processing Go Account - ZEC Transactions
Identified - We have identified the cause of delays affecting ZEC (Zcash) transactions for Go Accounts.

Client using Go Accounts may experience longer-than-normal processing times for ZEC transactions while we work to implement a fix. Our engineering team is actively working to resolve the issue and restore normal transaction processing.

We will continue to provide updates as progress is made.
Jul 29, 2026 - 08:51 PDT

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Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.87 % uptime
Today
Wallets Degraded Performance
90 days ago
99.87 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Staking Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.97 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Stablecoins Operational
90 days ago
100.0 % uptime
Today
Digital Assets Operational
Bitcoin (V1) Operational
Bitcoin Operational
Litecoin Operational
Bitcoin Cash Operational
Bitcoin SV Operational
Ethereum Operational
Dash Operational
ZCash Operational
Ripple Operational
Stellar Operational
Algorand Operational
EOS Operational
Tron Operational
Bitcoin Gold Operational
Hedera Hashgraph Operational
Tezos Operational
RSK Operational
Celo Operational
Ethereum Classic Operational
Stacks Operational
Avalanche C-chain Operational
EOS Tokens Operational
Polkadot Operational
Solana Operational
NEAR Operational
Doge Operational
Polygon Operational
Cardano Operational
Binance Coin (BNB) Operational
Injective Operational
Telegram Open Network Operational
Avalanche P-chain Operational
Atom Operational
SUI Operational
Optimism Operational
SEI Operational
Arbitrum Operational
TON Operational
Casper Operational
TAO Operational
Aptos Operational
Berachain Operational
Flow Operational
Canton Operational
Monad Operational
Trade Operational
90 days ago
99.88 % uptime
Today
BitGo Trust Operational
90 days ago
99.84 % uptime
Today
BitGo Singapore Operational
90 days ago
99.97 % uptime
Today
BitGo Europe Operational
90 days ago
99.84 % uptime
Today
BitGo MENA Operational
90 days ago
99.7 % uptime
Today
Trade API Operational
90 days ago
99.89 % uptime
Today
BitGo Trust Trade API Operational
90 days ago
99.86 % uptime
Today
BitGo Singapore Trade API Operational
90 days ago
100.0 % uptime
Today
BitGo Europe Trade API Operational
90 days ago
99.86 % uptime
Today
BitGo MENA Trade API Operational
90 days ago
99.7 % uptime
Today
Testnet Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

Unresolved incident: Delay in Processing Go Account - ZEC Transactions.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Issues Affecting Persona Liveness Verification Flow
Resolved - This incident has been resolved.
Jul 22, 17:51 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 16:47 PDT
Investigating - We are currently investigating an issue affecting the Persona identity verification (liveness check) flow.

Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang.

Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Jul 22, 16:33 PDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Issues with accessing trade platform
Resolved - This incident has been resolved.
Jul 16, 21:14 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 20:09 PDT
Update - We are continuing to investigate this issue.
Jul 16, 18:20 PDT
Investigating - GCP (Google Cloud Provider) outage and trading is down in MENA, Europe, and BitGo Trust. We are currently investigating.
Jul 16, 18:19 PDT

Jul 15, 2026

Zcash (ZEC) maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 11:39 PDT
Scheduled - On Wednesday, July 15, 14:00 UTC we will be performing scheduled maintenance on our internal Zcash (ZEC) infrastructure. During the maintenance window, temporary service disruptions are possible.
If you have any questions, please contact support@bitgo.com.
Jul 14, 14:28 PDT
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