Issue processing ETH hop transactions.

Incident Report for BitGo

Resolved

Our Engineering team has implemented the hotfix and resolved the issue. All operations are back to normal.

Posted Sep 02, 2021 - 18:34 PDT

Identified

Our engineering team has identified the root cause of the issue. The engineering team is working on the solution and preparing the hotfix for the root cause of the problem.

Posted Sep 02, 2021 - 17:29 PDT

Investigating

Currently, we are experiencing an issue with processing the ETH hop transactions. We are investigating the issue and will continue to update as more information becomes available.

Posted Sep 02, 2021 - 16:47 PDT

This incident affected: Digital Assets (Ethereum).