ETH Indexer Transaction Saving Issues - All ETH Services Down
Incident Report for BitGo
Resolved
Our engineering team has resolved the issue and all the ETH operations are back to normal.
Posted Aug 19, 2021 - 22:38 PDT
Update
Hotfix implementation was successful. All the ETH indexers are running at the full state and backfilling. All the transactions should be confirmed shortly.
Posted Aug 19, 2021 - 22:33 PDT
Monitoring
A hotfix has been implemented and we are monitoring the results.
Posted Aug 19, 2021 - 21:52 PDT
Update
Our Engineering team is working on the solution and preparing the hotfix for the root cause of the problem.
Posted Aug 19, 2021 - 21:25 PDT
Update
Our engineering team has identified the root cause of the issue.
Posted Aug 19, 2021 - 18:54 PDT
Identified
Our engineering team is actively investigating the root cause of the issue and continually making progress in the investigation.
Posted Aug 19, 2021 - 16:37 PDT
Update
We are continuing to investigate this issue.
Posted Aug 19, 2021 - 16:18 PDT
Investigating
We are currently investigating this issue.
Posted Aug 19, 2021 - 16:13 PDT
This incident affected: Digital Assets (Ethereum).