Delays with crediting Trading Wallets with deposits

Incident Report for BitGo

Resolved

This incident has been resolved.

Posted Apr 04, 2023 - 02:43 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2023 - 00:20 PDT

Investigating

We are currently investigating delays crediting Trading Wallets with received deposits. This is currently affecting deposits of ETH, ERC20 tokens, and ETC coins.

Any received uncredited deposits are safe. We encourage customers to hold on future deposits until this issue is resolved.

Posted Apr 03, 2023 - 13:13 PDT

This incident affected: Trade.