Issue processing BTC transactions for V1 wallets

Incident Report for BitGo

Resolved

This incident has been resolved.

Posted Sep 14, 2021 - 02:33 PDT

Update

The issue with processing V1 BTC wallet transactions has been resolved.

Posted Sep 14, 2021 - 02:33 PDT

Identified

Our engineering team has identified the root cause of the issue. The engineering team is working on the solution and preparing the hotfix for the root cause of the problem.

Posted Sep 14, 2021 - 00:50 PDT

Investigating

We are having an issue processing the V1 BTC wallet transactions and getting the "bitgo: server error" message while initiating the withdrawals, Our engineering team is currently investigating the issue.

Posted Sep 14, 2021 - 00:18 PDT

This incident affected: Digital Assets (Bitcoin (V1)).