Unable to load wallets in UI and API

Incident Report for BitGo

Resolved

This incident has been resolved.
Posted May 16, 2025 - 16:05 PDT

Update

We are continuing to monitor for any further issues.
Posted May 15, 2025 - 15:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2025 - 14:39 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 15, 2025 - 13:42 PDT

Update

We've investigated three categories of issues: code changes, db changes, config changes. We are currently reverting changes committed during our release earlier today. We will post updates on timing as the revert gets released
Posted May 15, 2025 - 13:41 PDT

Update

We are continuing to investigate this issue.
Posted May 15, 2025 - 13:38 PDT

Update

We are continuing to investigate this issue.
Posted May 15, 2025 - 11:56 PDT

Investigating

impacts all types of wallets across UI and API
Posted May 15, 2025 - 11:29 PDT
This incident affected: API, Wallets, Trade, and Trade API.