Issue processing all the transactions due to indexer's slowdown

Incident Report for BitGo

Resolved

This incident has been resolved.

Posted Jun 30, 2021 - 07:14 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 29, 2021 - 21:19 PDT

Update

Our engineering team has identified the issue and the indexers are running at the full state and backfilling. All the transactions should be confirmed shortly.

Posted Jun 29, 2021 - 21:18 PDT

Update

We are continuing to investigate this issue.

Posted Jun 29, 2021 - 19:18 PDT

Investigating

We are aware of an issue regarding a delay in processing the transactions due to the indexer's slowdown. Our engineering team is actively investigating this issue.

Posted Jun 29, 2021 - 19:18 PDT