Login Issue Affecting Passkey-Based 2FA

Incident Report for BitGo

Resolved

This incident has been resolved.
Posted Sep 22, 2026 - 14:10 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 22, 2026 - 09:24 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 22, 2026 - 07:42 PDT

Update

We are continuing to investigate this issue.
Posted Sep 22, 2026 - 06:03 PDT

Investigating

We are investigating an issue affecting the login flow for few users with passkey-based 2FA. Our team is actively working on a fix.
Posted Sep 22, 2026 - 06:03 PDT
This incident affected: Wallets, Platform, and Testnet.