Issues with wallet viewer permissions

Incident Report for BitGo

Resolved

This incident has been resolved.
Posted Apr 20, 2026 - 16:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2026 - 16:26 PDT

Update

We are actively working on the fix - ETA ~20 minutes
Posted Apr 20, 2026 - 16:18 PDT

Update

We are actively working on the fix.
Posted Apr 20, 2026 - 14:41 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 20, 2026 - 13:35 PDT

Update

We are continuing to investigate this issue.
Posted Apr 20, 2026 - 12:41 PDT

Update

We are currently investigating the issue, withdrawals may be affected as well.
Posted Apr 20, 2026 - 12:39 PDT

Investigating

We are currently investigating the issue
Posted Apr 20, 2026 - 12:38 PDT
This incident affected: API, Wallets, Platform, and Staking.
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